INDIAN RAILWAY CATERING & TOURISM CORPORATION LTD. (A Govt. of India Enterprise - Mini Ratna Category-I)

VIGILANCE WORKSHOPS/TRAINING COURSES

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Vigilance Workshops/training Courses

As a part of preventive vigilance, the following Vigilance Workshops/Training courses in vigilance awareness were conducted during the years 2015, 2016 and 2017. The officers and staff have been made aware about the vigilance issues, shortcomings noticed during inspections and steps to be taken to improve the system.


  • (i) Vigilance Workshop on Tender Practices & Contract Management at Corporate Office, New Delhi on 06.08.2015: As a part of preventive vigilance, a one day workshop on Tender Practices & Contract Management was organized by the Vigilance Department for the staff of IRCTC on 06.08.2015 to make them understand the method of procurement in Govt. Organizations and the possible pitfalls to be avoided. The workshop was conducted by Sh. Amitabh Nigam, GGM (P&Q), IRCTC, New Delhi.
  • (ii) Vigilance Workshop on e-ticketing for PSPs/RSPS at Zonal office, Mumbai: Meeting with prominent e-ticket Principal Service Providers (PSPs) of Mumbai regions were organized by CVO/IRCTC in Nov15 in which they were advised to use technology like e-mail/sms to educate their Retail Service Providers (RSPs) about the latest rules/instructions in e-ticketing and to advise them not to indulge in any wrong practices. In addition to this, meeting with catering licensees of Mumbai Region were also organized in which they were advised to avoid common irregularities detected during the vigilance checks. Various issues/suggestions raise by catering licensees was discussed with CVO.
  • (i) Meeting with prominent e-ticket agents of Dehradun region was organized by CVO/IRCTC on 22.01.2016 in which they were made aware about various illegalities including the reported use of alleged automated software and also to minimize the grievances of general public.
  • (ii) Meeting with prominent e-ticket agents of Gorakhpur region was organized by CVO/IRCTC on 08.02.2016 in which they were made aware about various illegalities detected during Vigilance checks. The agents also raised certain grievance/problems faced by them for necessary action on the part of IRCTC management and same was apprised to IRCTC management by CVO for further necessary action.
  • (iii) A seminar on Catering Inspections- Common irregularities detected by Vigilance and role of inspection officials was organized at Kolkata on 03.03.2016 for employees of IRCTC/East Zone. The seminar was attended by 32 officials of East Zone.
  • (iv) A seminar on topics related to role and function of Vigilance, Catering aspects, Tender & Contracts was organized at Regional Office, Bangalore on 11.03.2016 for employees of IRCTC/South Zone. The seminar was attended by 19 employees of Regional office, Bangalore.
  • (v) Meeting with Licensee of Food Plaza, Fast Food Units and Non Railway Catering units of Chennai region was organized by CVO/IRCTC on 23.05.2016 in which they were made aware about various irregularities detected during the checks and also advised to minimize the grievances of general public. The Licensees also raised certain grievance/problems faced by them for necessary action on the part of IRCTC management.
  • (vii) Meeting with prominent e-ticket agents of Chennai region was organized by CVO/IRCTC on 23.05.2016 in which they were made aware about various irregularities like overcharging, delay in refunds including the reported use of alleged automated software and also to minimize the grievances of general public. Agents also raised certain grievance/problems faced by them for necessary action on the part of IRCTC management.
  • (viii) A seminar on Procurement System & Procedure was organized by the Vigilance Department for the staff of IRCTC/WZ on 25.05.2016 to make them understand the method of procurement in Govt. Organizations and the possible pitfalls to be avoided. The workshop was conducted by Sh. G.S.Das, IRSS, DY. CCM/Central Railway. About 30 employees attended the workshop.
  • (ix) One day camp on Internet Ticketing was also organized by IT department of South Zone at Chennai during Vigilance Awareness Week.
  • (x) On 03.11.2016 a workshop was organized for employees of IRCTC, North Zone in which Shri Manoj Kumar Sharma, Sr. DCM/Northern Railway and ex. DY. CVO(T)/NE Railway delivered lecture on the subject Preventive Vigilance.
  • (xi) Workshops were arranged at Regional Office, Lucknow and Jaipur for E-ticketing & Catering Licensees wherein they were briefed regarding Dos & Donts in dealing with general public and to provide utmost service to the IRCTC customers.
  • (xiii) On 03.11.2016, a workshop was conducted by Shri Karamathulla Khan, Dy.CVO/South Central Railway on the topic Procedure for imposition of Penalties for IRCTC employees of South Central Zone.
  • (xiv) Vigilance Awareness Week - 2016 was observed in IRCTC Corporate Office from 31st Oct.2016 to 05th Nov.2016 in all its offices across the country. Various Competitions were organized for employees and skits were organized at Railway station to create awareness about Vigilance and various activities of IRCTC. During the week, around 3 Crore e-mails were sent to IRCTC e-tickets users apprising them about Integrity pledge of CVC, proper procedure and benefits of booking e-tickets and meals through IRCTC e-catering.
  • (i) A Workshop/training programme on IRCTC Service conduct Rules, 2003 was organized at Kolkata on 02.05.2017 for employees of IRCTC/East Zone. The seminar was attended by workman cadre deputed at different departmental catering units of East Zone.
  • (ii) A workshop/training programme on topics related to Sub agent verification and use of illegal software was organized at Zonal Office, Mumbai on 29.05.2017 for employees of IRCTC/West Zone.
  • (iii) A Workshop on Personal Finance was organized at Secunderabad on 18.05.2017 for employees of IRCTC/South Central Zone. The workshop was attended by employees of IRCTC/South Central Zone.
  • (iv) A workshop/training programme on topics related to e-ticketing was organized at Regional Office, MMC, Chennai on 22.05.2017 for employees of IRCTC/South Zone.
  • (v) Meeting with prominent e-ticket agents of Lucknow region was organized by VO/NZ/IRCTC on 26.05.2017 in which they were made aware about Rules/Procedures for booking of e-tickets as well as the Do�s and Don�ts for booking e-tickets. Suggestions and problems faced by the e-ticket agents were also discussed.
  • (vi) A Workshop/training programme on IRCTC Service conduct Rules 2003 was organized at Kolkata on 09.06.2017 for employees of IRCTC/East Zone. The seminar was attended by 2nd batch of workman cadre deputed at different departmental catering units of East Zone.
  • (vii) A workshop/training programme on topics related to How to deal procurement matters and vigilance view was organized at Zonal Office, Mumbai on 23.06.2017 for employees of IRCTC/West Zone.
  • (viii)A Workshop on GST was organized at Secunderabad on 23.06.2017 for employees of IRCTC/South Central Zone. The workshop was attended by employees of IRCTC/South Central Zone.
  • (ix) A workshop/training programme on topics related to IRCTC Service conduct Rules 2003 was organized at Regional Office, MMC, Chennai on 24.06.2017 for employees of IRCTC/South Zone.
  • (x) A workshop/training programme on topics related to Irregularities in Catering Service was organized at Lucknow region by VO/NZ/IRCTC along with CVO/IRCTC on 19.06.2017. Suggestions and problems faced by the catering staff were also discussed with CVO".
  • (xi) A Workshop/training programme on Service Conduct Rules 2003 was organized at Kolkata on 11.07.2017 for employees of IRCTC/East Zone. The seminar was attended by 3rd batch of workman cadre deputed at different departmental catering units of East Zone.
  • (xii) A workshop/training programme on topics related to Catering related activities was organized at Regional Office, Ernakulam, on 26.07.2017 for employees of IRCTC/South Zone.
  • (xiii) A workshop/training programme on topics related to Catering related activities was organized at Regional Office, Bangalore, on 18.08.2017 for employees of IRCTC/South Zone.
  • (xiv) A workshop/training programme on topics related to Tender and Contracts was organized at Zonal Office, Chennai, on 27.09.2017 for employees of IRCTC/South Zone.
  • (xiii) A workshop/training programme on topics related to Catering related activities was organized at Regional Office, Bangalore, on 18.08.2017 for employees of IRCTC/South Zone.
  • (xv) A Workshop/training programme on irregularities detected in catering units was organized at Kolkata on 12.09.2017 for employees of IRCTC/East Zone
  • (xvi) Vigilance Awareness Week - 2017 was observed in IRCTC Corporate Office from 30st Oct.2017 to 04th Nov.2017 in all its offices across the country. Various Competitions were organized for employees and skits were organized at Railway stations to create awareness about Vigilance and various activities of IRCTC. During the week, around 2.18 Crore e-mails were sent to IRCTC e-tickets users apprising them about Integrity pledge of CVC, proper procedure and benefits of booking e-tickets and meals through IRCTC e-catering. Total 17 Seminars/ workshops were conducted during the Vigilance Awareness Week

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