INDIAN RAILWAY CATERING & TOURISM CORPORATION LTD. (A Govt. of India Enterprise - Mini Ratna Category-I)

RIGHT TO INFORMATION ACT 2005

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List of PIOs, CPIO and Appellate Authority

RIGHT TO INFORMATION ACT, 2005

17 items (manuals) prescribed in clause (b) sub-section 1 of section 4 which every public authority is required to publish within one hundred and twenty days from the enactment of the Act

I. Particulars of organization, functions & duties

Indian Railway Catering and Tourism Corporation Ltd (A Government of India Enterprise) . has been set up by the Ministry of Railways with the basic purpose of hiving off entire catering and tourism activity of the railways to the new Corporation so as to professionalise and upgrade these services with public-private participation. Rail based Tourism in India will be the specific vehicle for achieving high growth in coordination with state agencies, tour operators, travel agents and the hospitality industry. A dynamic marketing strategy in association with public and private agencies, tour operators, transporters, hoteliers and local tour promoters is on the anvil. Indian Railways span global volumes in hospitality and catering sectors with services provided to 13 million passengers everyday.

Mission

"Enhance customer services and facilitation in railway catering, hospitality, travel and tourism with best industry practices".

Objectives
  • To be a customer friendly company through constant innovation, technology driven and human resource development.
  • Optimise resources, increase manpower productivity through quality product vending and innovative marketing strategies.
  • Upgrade and consolidate catering services in the organized sector.
  • Expand areas of core competencies, enhance business opportunities through efficient public - private partnerships to maximise generation of resources.
  • Imbibe strong and ethical work culture through teamwork, build and reposition Indian Railways in the emerging services sector.
  • Evolve high standards of business ethics, quality management and effective cost control measures.
  • Concern for the environment and heritage.
II. Powers and duties of Officers and employees

IRCTC Ltd. is registered under the Companies Act, 1956 and operates as a Public Sector Enterprise under the administrative control of the Ministry of Railway The powers of company officials have been defined in the “Schedule of Powers”. The duties are assigned from time to time depending upon their cadre & department in which they are posted.

Procedures followed in the decision making process including channels of supervision and accountability.

This is as per organizational hierarchy & organization Structure

IV. Norms set by IRCTC for the discharge of its functions

It is as per the mission & objectives of the company.

V. The rules, regulations, instructions, manuals and records, held by IRCTC or under its control or used by its employees for discharging its functions
  • Memorandum of Association and Articles of Association.
  • HRD policies & Rules.
  • CVC /DPE/DOPT & other Govt. Instructions.
VI. Statement of the categories of documents that are held by IRCTC or under its control

IRCTC holds the commercial & operational documents related to the business operations of the company as well as data of its employees.

VII. The particulars of any arrangement that exists for consultation with or representation by the members of the public in relation to the formulation of its policy or implementation thereof

IRCTC Ltd. is a Central PSE under the administrative control of the Ministry of Railway & is registered under the Companies Act. The Company has constant interaction with Indian Railways/Govt. Departments/Committees. CVC /DPE/DOPT & other Govt. Instructions are guiding factors for formulation of its policy or implementation thereof.

VIII. Boards, Councils, Committees and other bodies consisting of two or more persons constituted as its part or for the purpose of its advice, and as to whether meeting of those boards, councils, committees and other bodies are open to the public or the minutes of such meeting are accessible for public. IX. Directory of Officers: X. Monthly remuneration received by each of company's Officers and employees.

PAY STRUCTURE, ALLOWANCES AND PERKS FOR BELOW BOARD LEVEL POSTS

XI. Budget allocated to each of company, plans, expenditures, disbursements made etc. XII. Execution of subsidy programmes, concessions, permits or authorizations granted by IRCTC XIII. Particulars of recipients of concessions, permits or authorizations granted by IRCTC XIV. Details in respect of information held by IRCTC in electronic form XV. Particulars of facilities available to citizens for obtaining information including the working hours of Library,Reading Room, if maintained for public use.

The company does not maintain any Public Library.

XVI. (The names, designations and other particulars of the Public Information, Officers; )

THE FOLLOWING OFFICERS OF INDIAN RAILWAY CATERING AND TOURISM CORPORATION LTD. ARE THE PIO & APPELLATE AUTHORITY AT IRCTC/CORPORATE OFFICE .

XVII Other useful information

All remittances in connection with seeking information under RTI Act must be made through Demand Draft/Postal orders to be addressed to “IRCTC Ltd”.